A Family Health Team (FHT) is an approach to primary health care that brings together health care providers to co-ordinate the highest possible care for you – the patient. Designed to give family physicians support from other complementary professionals, the AFHT consists of Family Physicians, Nurse Practitioners, Dietitians, Social Workers, Registered Practical Nurses and Support Staff working collaboratively, utilizing their skills and experience so that you the patient receives the very best care when you need it and as close to home as possible.
Only patients of the AFHT have access to our Allied Health Professionals by referring themselves or through their physician or nurse practitioner. Unfortunately, patients who are not rostered to an AFHT physician are not able to make appointments, even if their physician makes a referral. Throughout the year, our allied healthcare professionals host and run various events and activities in Amherstburg and surrounding communities. Stay up to date with these events on our facebook page.
To obtain test results, please book an appointment with your physician. Or, you may call and speak with one of our nurses. If the nursing team cannot address concerns over the phone they will suggest that you book an appointment with your physician.
If your doctor wants you to book a follow up appointment, make sure you book your appointment with reception before you leave the office. Many times, the physicians are booking a few weeks in ahead and we need notice to make sure you are seen in the proper time frame.
It is important to cancel as soon as possible if you cannot attend as we have many patients waiting for appointments.
3 ways to cancel an appointment:
- Please call our office, and press #3 for cancellations and leave a message stating your name, health care provider and date and time of your appointment.
- Log onto your Medeo account and cancel your appointment.
- Cancel your appointment through your appointment reminder text, email, or phone call.
If you would like a referral to see a specialist, this must be discussed with your physician. New referrals are not done by phone.
Always bring all your medications to your appointments in their original containers to review with your physician. Make sure that you have enough medication to last until your next appointment. Prescriptions will be renewed at your appointment and can be sent directly to your pharmacy. In order to receive your medication refill in a timely manner, please request refills 2 weeks prior to when you require the refill.
If we are accepting patients, information will be available on our website and at our office
If you do not have a doctor, contact Health Care Connect at 1-800-445-1822 or visit the Health Care Connect website here.
You may be billed for missed appointments.
No, however, we offer after-hours clinics to our rostered patients during the week and on weekends. Please see the after-hours clinic page for more information.
You must book an appointment to connect with a health care provider. For an appointment during the day for an urgent issue, please call our reception staff to determine our same day availability.
There are several labs near our office:
- Dr Lan’s Lab located in our building on the other side of HealthFirst Pharmacy.
- Med Labs of Windsor (Amherstburg Site) located at 503 Sandwich St. South Unit # 5.
- Amherstburg Blood Lab (Inside Amherstburg Healthcare Centre) located at 433 Sandwich St. South Amherstburg.
The following services are not covered by OHIP and there may be a fee:
- Forms such as insurance papers, work or school notes.
- Drivers physicals.
- Faxing and photocopying when provided for a third party or patient’s personal use.
- Transfer of medical records at the request of the patient.
Any questions should be discussed with your physician.
Your valid OHIP card allows us to ensure your current eligibility for OHIP.
Please go to the nearest Service Ontario location to renew your card, you can also renew your health card online.
If you are experiencing a medical emergency, please call 9-1-1 or go immediately to the nearest Emergency Room.
If you have an urgent medical issue that cannot wait until tomorrow but is not a medical emergency, you can attend our after hours clinic or call our office to book a same day urgent appointment. Visit our after hours clinic page for more information.
If you would like to speak to a nurse at any time call TeleHealth at 1-866-553-7205.
If you have a complaint about AFHT or the care you have received, you may email us at info@afht.ca or call us at 519.736.7770 and you will be directed to the most appropriate person. You are also encouraged to fill out our Patient Satisfaction Survey.