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During a virtual care visit, your health-care provider may discuss with you your current health status, monitor your progress according to your care plan and answer any questions you may have regarding your condition. If your health-care provider feels that an in-person visit is needed, they will discuss your options and next steps with you.

Your privacy is very important to us. Similar to any in-person visit, we do our best to make sure that any information you give to us during a virtual care visit is private and secure.

Electronic communication, including virtual care visits and e-mail, may have an increased risk that your health information be intercepted by third parties through malware, phishing scams or other unauthorized access.

To help us keep your information safe, we request that you do the following:

• Use your personal computer or device.
• Use a secure internet connection at home. Do not use an internet connection in a public area, such as an airport, store, restaurant or library.
• Use your personal e-mail, not a work e-mail address.
• If you receive an e-mail or text message and are not sure if it is coming from the Amherstburg Family Health Team , please call us at 519-736-7770 to confirm before clicking on any links.

By agreeing to participate in virtual care, you are agreeing to let your health-care provider collect, use, or disclose your personal health information through digital communications (while following applicable privacy laws) to

When booking your appointment, please let our receptionists know if you would prefer a telephone appointment.

Your health-care professional may ask you to prepare specific information before your visit, but here are some tips to help you get started:

• Be available 15 minutes before and 30 minutes after the scheduled appointment time.
• Please answer any calls from unknown or blocked phone numbers.
• Have your full medication list (or bottles) and pharmacy information (address, phone, and fax number) ready.
• If possible, find a private, quiet area for your visit.
• Be sure your caregiver or family members are aware of the appointment date if they are needed to assist.
• Have glasses, hearing aids nearby.
• Have a pen and paper ready.

You can decline or withdraw your consent for virtual care at any time by contacting the Amherstburg Family Health Team.