FAQs

What is a Family Health Team?

A Family Health Team (FHT) is an approach to primary health care that brings together health care providers to co-ordinate the highest possible care for you – the patient.  Designed to give family physicians support from other complementary professionals, the AFHT consists of Family Physicians, Nurse Practitioners, Dietitians, Social Workers, Registered Practical Nurses and Support Staff working collaboratively, utilizing their skills and experience so that you the patient receives the very best care when you need it and as close to home as possible.

Who can see your allied health professionals?

Only patients of the AFHT have access to our Allied Health Professionals once their physician makes a referral.  Unfortunately, patients of outside physicians are not able to make appointments, even if their physician makes a referral.

How do I get test results?

To obtain test results, please book an appointment with your physician.  Or, you may call and speak with one of our nurses.  If the nursing team cannot address concerns over the phone they will suggest that you book an appointment with your physician.

How do I book a follow up appointment?

If your doctor wants you to book a follow up appointment, make sure you book your appointment with reception before you leave the office.  Many times, the physicians are booking a few weeks in ahead and we need notice to make sure you are seen in the proper time frame.

How do I cancel an appointment?

Please call our office, and press #3 for cancellations and leave a message stating your name, health care provider and date and time of your appointment.  It is important to cancel as soon as possible if you cannot attend as we have many patients waiting for appointments.

What is your referral policy?

If you would like a referral to see a specialist, this must be discussed with your physician.  New referrals are not done by phone.

How do I get a prescription renewed?

Always bring all your medications to your appointments in their original containers to review with your physician.  Make sure that you have enough medication to last until your next appointment.  If you prefer your prescriptions renewed without an appointment, you may call your pharmacy and they can fax our office the prescription renewal form.  Having your prescription renewed in this manner may take up to 72 hours.

How do I become a patient of the Amherstburg Family Health Team?

This could be a long process depending on patient vacancies and whether physicians are accepting new patients.  Please complete our Patient Application Form, and submit.  To avoid delays in processing, please ensure the application has been fully completed.  We will contact you when/if we have vacancies and can process your application.

If you do not have a doctor, contact Health Care Connect at 1-800-445-1822 or visit the Health Care Connect website here.

What happens if I miss an appointment?

You may be billed for missed appointments.

Is the Amherstburg Family Health Team a walk-in clinic?

No.

Can I be seen without an appointment?

Patients of the AFHT can be seen at the After-Hours Clinic without an appointment.  To be seen during the day, please call our reception staff to determine your physician’s same day availability.

Do you have a lab?

Med Labs of Windsor is at our location Tuesdays and Thursdays from 9am to 1pm.

Please see reception to book an appointment.

Are all services covered by OHIP?

The following services are not covered by OHIP and there may be a fee:

  • Forms such as insurance papers, work or school notes
  • Drivers physicals
  • Faxing and photocopying when provided for a third party or patient’s personal use
  • Transfer of medical records at the request of the patient

Please see https://bitly.im/3izBG for a complete list of services not covered.

Any questions should be discussed with your physician.

Do I need to bring my OHIP card to every visit?

Yes. Your valid OHIP card allows us to ensure your current eligibility for OHIP.

What happens if my health card expires?

Please go to the nearest Service Ontario location to renew your card.

What are the After-Hours and Saturday Clinics?

Clinics held on Monday and Wednesday evenings, and Saturday morning are urgent care clinics in which patients are seen on a first come first serve basis.  This is the only time that patients can be seen without first booking an appointment.  It should be noted that wait times could be lengthy depending on the number of patients waiting and there may be a maximum number of patients seen per clinic.  After-Hours Clinics are subject to cancellation. Please check our website for the most up to date clinic information.

What do I do outside of office hours if I need care?

If you have an urgent problem, go immediately to the nearest Emergency Room.  If you would like to speak to a nurse call TeleHealth at 1-866-553-7205

Who do I contact if I have a complaint?

If you have a complaint about AFHT or the care you have received, you may email us at info@afht.ca or call us at 519.736.7770 and you will be directed to the most appropriate person.  You are also encourage to fill out our online survey.

Optimizing Health Care for Residents of Amherstburg, ON.